Sedera Member Help
To log in, use Sedera's Member Portal. For direct help with a medical Need or bills, call Sedera Member Services at (855) 973-3372. Beacon members can also call our Mooresville advisory office at (704) 255-4580 for assistance preparing documentation.
Where Do I Log In?
Go to sedera.com → Sign In to access the secure portal (sedera.my.site.com/MemberPortal). This is where you open a Needs Case, upload itemized medical bills, and monitor shared funds.
Which Phone Number Do I Call?
How Do I Submit a Need? Step by Step
- 01Before Care (Non-Emergency):Notify a Sedera Member Advisor as soon as a non-emergency procedure, surgery, or hospital stay is scheduled.
- 02In an Emergency:Seek immediate treatment first. Notify Sedera within 48 hours of the event.
- 03Identify as a Self-Pay Patient:Inform provider staff that you are self-pay. Pay expenses up to your selected IUA.
- 04Open a Needs Case:Log into your online member portal to initiate the digital file for this specific illness or injury.
- 05Upload Itemized Bills Within 6 Months:Provide itemized billing statements (CMS 1500 or UB04 forms), not summary balance slips, within 6 months of service.
- 06Authorize Bill Negotiation:Sedera negotiates provider charges exceeding $1,000. Authorizing negotiation is required to preserve full sharing.
- 07Disbursement & Settlement:Shared community funds are deposited directly into your bank account so you can pay provider balances.
Tips That Avoid Processing Delays
Ask billing offices for CMS 1500 or UB04 forms with diagnostic codes and cash discounts.
Related bills for the same medical incident remain under one Need until you have 12 continuous symptom-free months.
When welcoming a baby, remember to add your newborn to the membership within 30 days of birth.
Statutory Legal Notices:
Health care sharing ministries and medical cost-sharing communities are not insurance and are not regulated as insurance. Sharing of medical expenses is voluntary and not guaranteed.